01. BOOKING AND RATES

The booking becomes binding for the Agency only after receipt of a 30% deposit, payable within three days by bank transfer, credit card or PayPal (please send proof of payment by e-mail).

By paying the deposit, the guest confirms having read, understood and accepted the booking and cancellation terms.

For Non-Refundable bookings, full payment is required upon confirmation.

The rental price includes: exclusive use of the furnished apartment (with blankets and pillows), utilities, final cleaning and agency fee.

Not included: tourist tax (€1.50 per person per night; children under 14 are exempt).

Optional extras: bed linen and towels (€20.00 per person per stay) and pets (€50.00 per pet per stay).

The balance, including tourist tax and extras, must be paid at check-in by cash, credit card, bank transfer or PayPal.

N.B. No refund is due for unused nights in case of early departure or late arrival.

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02. DYNAMIC RATES

Information About Our Apartment Rates

Our apartment rates are managed through a dynamic pricing system and may vary according to demand, season and occupancy. This allows us to offer competitive prices in line with current market conditions. The price confirmed at booking remains valid.

Changes Without Notice

Due to dynamic pricing, rates may change at any time without notice. Prices shown at the time of booking are therefore the current applicable rates and may differ from those previously viewed.

Advice for Guests

To obtain the best available rate, we recommend booking early and checking our offers regularly, as prices may vary according to availability and market conditions.

For any questions about our rates, our customer service is available to provide assistance and further information.

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03. INCLUDED IN THE RATE

• Electricity and heating

• Final cleaning

• Trentino Guest Card

• Fiemme Guest Card

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04. APARTMENT EQUIPMENT

• Pots and kitchenware

• Microwave and kettle

• Washing machine

• Dishwasher (some apartments)

• Dryer (some apartments)

• Toilet paper

• Hairdryer

• Kitchen paper, dish soap, dishwasher detergent (where available), sponge and kitchen cloth

• Broom, dustpan, vacuum cleaner (some apartments), mop, floor cloth and bucket

• Duvets and pillows

• Baby cot and high chair (on request, subject to availability)

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05. TOURIST TAX

Tourist Tax: Since 01.01.2014, a tourist tax applies to accommodation in Trentino-Alto Adige. The amount is €1.50 per person per night.

For apartments located inside a tourist residence, the tourist tax is €2.00 per person per night.

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06. BED LINEN AND TOWELS

Bed linen and towels are not provided. If you do not bring your own, they can be rented for €20.00 per person for the entire stay. The set includes bed linen, pillowcases, three towels and a shower mat. Please let us know if required.

N.B. Blankets, duvets and pillows are provided in the apartment.

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07. PETS

Where pets are allowed, an extra charge of €50.00 per pet per stay applies.

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08. BOOKING CANCELLATION / MODIFICATION

ATTENTION: For late cancellations due to a positive Covid test, a medical certificate is required. All bookings will be fully refunded in case of lockdown up to 48 hours before arrival.

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Standard and Weekly Rate (30% Deposit)

• Free Cancellation: You may cancel free of charge up to 14 days before arrival. The full 30% deposit will be refunded.

• Late Cancellation (within 14 days): 10% of the deposit paid will be retained.

• Very Late Cancellation (within 7 days): the full deposit paid (30%) will be retained.

• No-Show: in case of no-show without notice, the full deposit paid (30%) will not be refunded.

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Standard Rate (50% Deposit)
Deposit: 50% upon confirmation.

Free Cancellation: Up to 28 days before arrival (full refund of the deposit).

Late Cancellation (within 28 days of arrival) or No-Show: full loss of the deposit (50%).

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Non-Refundable Rate (High Season)

During peak periods (e.g. Christmas, New Year, August, peak ski weeks), only the Non-Refundable Rate may be available.

• Payment: Full payment is required at the time of booking.

• Cancellation or Modification: No refund is provided in case of cancellation, modification or no-show.

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To cancel a booking, use the cancellation link in your confirmation e-mail or send a written request to info@dolomitiaffitti.it

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09. MODIFICATIONS

Changes may always be requested, subject to availability, by e-mail at: info@dolomitiaffitti.it

N.B. Early departures or late arrivals are not refundable.

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10. MISCELLANEOUS

In case of emergency, the Agency reserves the right to enter the apartment for necessary checks, after promptly informing the guest.

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11. DAMAGES AND INAPPROPRIATE BEHAVIOUR

In case of damage, inappropriate behaviour or failure to follow the accommodation rules, Dolomiti Affitti reserves the right to charge additional costs after an inspection following check-out. Such costs will cover any extraordinary work required to restore the apartment.

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12. DATA PROCESSING

Data collected through the booking system, such as name, surname, e-mail and telephone number, are used to reply to your request and contact you. Please visit our Privacy Policy for information on how we use and protect your data:

www.dolomitiaffitti.it/privacy-policy

THANK YOU

Dolomiti Affitti

www.dolomitiaffitti.it